Privacy Policy

1. Data We Collect

When you register at Casino Extreme Canada, we collect the personal information needed to create and maintain your account. This includes your full name, date of birth, email address, residential address (including province and postal code), and phone number. During the payment process, we also collect payment method details — card numbers are tokenized and never stored in plaintext. For KYC verification, we temporarily hold copies of identity documents until verification is complete.

We automatically collect technical data when you use our site: IP address, browser type, device model, operating system, pages visited, session duration, and referral URL. This data helps us detect fraud, improve performance, and personalize your experience. We do not collect data beyond what is necessary for gaming services and regulatory compliance under PIPEDA (Personal Information Protection and Electronic Documents Act).

2. How We Use Your Data

Your data is used to: process deposits and withdrawals, verify your identity for KYC compliance, administer bonuses, detect and prevent fraudulent activity, provide customer support, comply with Curacao gaming licence requirements, and send transactional communications (deposit confirmations, withdrawal notifications, security alerts). We may send promotional emails if you have opted in — you can unsubscribe at any time.

We use your gameplay history to identify responsible gambling concerns and to offer relevant promotions. We do not sell your personal data to third parties for marketing purposes. All data processing is done on servers secured with industry-standard encryption.

3. Cookies & Tracking

We use essential cookies to maintain your login session and preferences. Analytical cookies (aggregated, anonymized) help us understand how players navigate the site so we can improve it. We do not use third-party advertising cookies. You can disable non-essential cookies in your browser settings without affecting core site functionality. A full cookie list is available on request by contacting our support team.

4. Third-Party Sharing

We share data with payment processors (Interac, Visa, Mastercard, crypto processors) as required to complete transactions. Software providers receive game session data for RNG audit purposes — this data is anonymized. We may disclose personal data to regulatory authorities in response to lawful requests. All third parties we engage are bound by data processing agreements consistent with PIPEDA requirements. We do not share your data with advertisers or data brokers.

5. Your Rights Under PIPEDA

As a Canadian resident, you have the right to: access the personal data we hold about you, request correction of inaccurate data, withdraw consent for non-essential processing (note: withdrawing consent for essential processing will require account closure), and file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, contact our data protection team through the account support portal. We respond to all data rights requests within 30 days. Account data is retained for 5 years after account closure in accordance with our regulatory obligations, then securely deleted.

6. Contact & Complaints

Privacy questions or data access requests can be submitted via our live chat support or the contact form in your account dashboard. For formal complaints that our support team cannot resolve, you may contact the Office of the Privacy Commissioner of Canada. We take all privacy concerns seriously and aim to resolve them within 14 business days. This policy was last reviewed in January 2026 and is updated when our data practices change.